Your privacy is essential to us at TeachMate. When you use our website, services, and communicate with our tutors or team, we gather, use, protect, and share your personal information as described in this Privacy Policy.
1. Information We Collect
We may collect the following personal information across different user categories:
For Students & Parents
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Identity & Contact: Name, phone number, and email address.
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Academic Details: Student’s age, grade/class, school, and specific subject requirements.
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Preferences: Preferred tutoring schedule and location.
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History: Feedback, reviews, and communication history.
For Tutors
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Identity & Contact: Name, phone number, and email address.
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Professional Background: Academic qualifications, teaching experience, subjects taught, and areas covered.
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Verification: Government-issued ID and address proof.
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Availability: Operational hours and schedule preferences.
For Website Visitors
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Technical Data: IP address, browser type, and device information.
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Usage Data: Pages visited and interaction history (collected via cookies).
2. How We Use Your Information
We utilize the collected information to:
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Match and assign students to qualified tutors.
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Manage scheduling, lessons, and overall service delivery.
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Send administrative messages, system updates, and lesson reminders.
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Enhance our website, services, and general customer experience.
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Ensure safety, security, and authenticity through identity verification.
3. Information Sharing and Disclosure
Your personal information is never sold or rented by us. We only share your information under the following strict circumstances:
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Service Delivery: Shared between tutors and parents/students specifically when necessary to provide the tutoring services.
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Third-Party Vendors: Shared with trusted partners or service providers (such as payment processors), subject to strict confidentiality agreements.
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Legal Mandates: Disclosed to authorities only as mandated by law for enforcement or fraud prevention purposes.
4. Data Security
We secure your data from unauthorized access, use, or disclosure by implementing appropriate administrative, technological, and physical precautions.
Please Note: While we employ robust security measures, no method of internet transmission is 100% safe. We strongly advise you to use complex passwords and exercise caution when disclosing sensitive information online.
5. Cookies and Tracking Technologies
Cookies and related tracking technologies are used on our website to enhance your user experience and gather anonymized usage statistics. You can manage, block, or delete your cookie preferences directly through your web browser’s settings.
6. Your Rights
Depending on your location, you are entitled to the following rights regarding your data:
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Access & Correction: Request access to, updates of, or deletion of your personal information.
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Data Portability: Request a copy of your data or restrict its processing.
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Revocation: Withdraw your consent to data processing at any time.
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Redress: Raise official concerns or complaints with a local data protection authority.
To exercise any of these rights, please contact our support team at: theteachmate@gmail.com.
7. Children’s Privacy
We do not intentionally gather information from children younger than 13 years old without explicit parental or guardian permission. Parents or guardians can contact us at any time to request updates or complete deletion of their child’s data.
8. Changes to This Policy
This Privacy Policy may be updated from time to time. The updated effective date will be displayed at the top of this policy on our website along with details of the changes. We advise you to review this page frequently to stay informed.