Privacy Policy
Your privacy is essential to us at TeachMate. When you use our website, services, and communicate with our tutors or team, we gather, use, protect, and share your personal information as described in this Privacy Policy.
- Information We Collect
We may collect the following personal information:
- For Students/Parents:
o Name, contact details (phone, email)
o Student’s age, grade/class, school, and subject requirements
o Preferred schedule and location
o Feedback and communication history
- For Tutors:
o Name, contact details
o Academic qualifications and experience
o Government-issued ID and address proof
o Availability, subjects taught, and areas covered
- Website Visitors:
o IP address, browser type, device information
o Pages visited and interaction history (via cookies)
How We Use Your Information
We use your information to:
• Assign students to qualified tutors;
• Manage scheduling and service delivery;
• Send administrative messages, updates, and reminders;
• Enhance our website, services, and customer experience;
• Ensure safety and authenticity through identity verification;
- Information Sharing and Disclosure
Your personal information is never sold or rented by us. Your information may only be shared with
- tutors or parents/students when necessary to provide tutoring services.
- Partners or service providers (such as payment processors), subject to confidentiality agreements;
- Authorities, as mandated by law, for the purpose of law enforcement or fraud prevention
Data Security
We secure your data from unauthorised access, use, or disclosure by implementing appropriate administrative, technological, and physical precautions. We advise you to use strong passwords and use caution when disclosing sensitive information online, nevertheless, as no internet transmission method is 100% safe.
Cookies and Tracking Technologies
Cookies and related technologies are used on our website to enhance user experience and gather anonymised usage statistics. Through your browser’s settings, you may manage your cookie options.
Your Rights
You are entitled to:
• Request data portability or restrict processing;
• Access, update, or delete your personal information;
• Withdraw consent at any time (if applicable);
• Bring up concerns with a data protection authority.
Get in touch with us at theteachmate@gmail.com to exercise these rights.
Children’s Privacy
We don’t intentionally gather information from kids younger than 13 without their parents’ permission. Parents or guardians can get in touch with us to ask for updates or data deletion.
Changes to This Policy
This Privacy Policy may be updated from time to time. The updated effective date will be displayed on our website along with the changes. We advise you to go over it frequently.